Shipping

Shipping within New Zealand

COVID-19 Update
 
All New Zealand orders will be dispatched via express shipping for free until further notice. 
 
Questions about shipping?
 
The information below covers your current shipping options when shopping online, plus expected delivery timeframes and associated costs. If you have more detailed questions, contact our customer service team on [email protected] for advice.
 

Shipping within New Zealand

Shipping is FREE on all online orders over $250*
For orders under $250, shipping is $10.
 
*Free shipping thresholds are subject to change at any time, including but not limited to promotional and sale periods. Any changes will be communicated via email and on the website at the time.
 
*Excludes telephone purchases and delivery of Click & Collect parcels.
You now have the option of orders being posted or collection from store.
For further information regarding Click & Collect, please visit the dedicated page.
 

Shipping Timeframes

All shipping rates detailed here are for online orders only and do not apply for purchases in Veronika Maine stand alone stores or Ballantynes. Online orders made via Click & Collect incur stand alone store shipping rates if required to be posted. Please contact these stores directly for their shipping rates.
 
Whilst we make every effort to ship your order within the timeframes supplied, unforseen delays in shipping during peak trade times may occasionally occur. Peak trade times may include special promotions, mid season sale, end of season sale, and holiday periods (including public holidays). In the event you have paid for shipping and your order is delayed during a peak trade period, please contact our customer service department for a shipping refund.
 
If you order more than one item, your order may be fulfilled from several sources. In this instance, you will receive separate parcels from each sending store.
 
A final shipping cost will be automatically calculated when completing your purchase at checkout, based on the delivery location, service selected and Privilege membership. All shipping charges are non-refundable. If shipping to a business address, please include the business name and full address in the delivery address upon checkout.
 

Shipping Destinations & Delivery Times

The shipping times below supplied by New Zealand Post are estimates only and commence from the date of shipping, not necessarily the order date.
 
New Zealand Post estimates delivery within 3 working days from the date an order is dispatched. This is an estimate only, and you will receive your tracking details upon your order’s dispatch. Use this number to follow the progress of your parcel, and as a reference should you need to contact New Zealand Post to enquire.
 
Orders received by lunchtime will be dispatched on business days (Monday through Friday, excluding public holidays). Orders received after this time or outside of NZST business hours will be dispatched the following business day.
 
Once your order has been dispatched, an email will be sent with your parcel tracking number and a link with which you can check the status of your delivery.

Undeliverable parcels

Your parcels require a signature upon receipt of delivery. If delivery of a parcel cannot be made, the driver will leave a delivery card at the nominated delivery address. If this occurs an email will also be sent to notify you of the attempted delivery and the location of the parcel, once it has been redirected to the nearest post office for your collection.
 
To collect the parcel the delivery card must be presented with a form of photo ID, and parcels must be collected within 10 business days from the date it is received by the local post office. If an undelivered parcel is not collected within 10 business days, it will be returned to us and you will be notified via email. Redelivery is charged at an additional $10.
 

Shipping within Australia

For information regarding shipping and collection options in Australia, please visit https://www.veronikamaine.com.au/Info/Shipping
 

Shipping Internationally

For information regarding international shipping options, please visit https://www.veronikamaine.com.au/Info/Shipping or visit our international FAQ's here.